Support Center

I can’t watch any channels or the quality of the stream is low.

Last Updated: Dec 12, 2013 12:56PM GMT
We're sorry you're experiencing difficulties getting the most from our service.

Firstly, please double check that you are connected to the Internet.

We recommend that you have a continuous connection to the Internet in order to experience the best quality streaming on the Aertv App. A speed of 1mb or higher is recommended, and will provide the best possible streaming quality. Alternatively, the stream may be jumpy due to insufficient bandwidth available to you to stream our player.


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