Support Center

I just see black where the player should be

Last Updated: Dec 12, 2013 12:16PM GMT
We're sorry you're having difficulty accessing our service.

If you are just seeing black, this means that the player is searching for the requested video to play. 

Sometimes this can be slow to load because of your internet connection. We recommend you have a continuous connection to the internet in order to experience the best quality streaming on Aertv.

A speed of 1mb or higher is best. The stream may be jumpy due to insufficient bandwidth available to you to stream our player.

If you are requesting a video for a live stream that hasn't yet started the player can spend up to 20 seconds searching for the stream before showing a communication in the player with more details.


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